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Understanding AI: The Seven Questions Leaders Should Be Asking

Updated: Apr 19, 2023

Artificial Intelligence (AI) is a rapidly evolving field that has the potential to revolutionize the way we live and work. ChatGPT is a prime example of AI in action, as it is a large language model that has been trained on vast amounts of text data and can understand and generate natural language. In this blog post, we will delve into what AI is, what ChatGPT is, and how AI can be used. We will also discuss the pros and cons of this technology and what questions leaders should be asking about AI.

What is AI?

Artificial Intelligence refers to computer systems that can perform tasks that normally require human intelligence. This includes activities such as understanding natural language, recognizing images, and making decisions based on data. AI algorithms are trained on large amounts of data to identify patterns and develop models that can be used to make predictions or solve problems.

What is ChatGPT?

ChatGPT is a large language model developed by OpenAI, one of the leading research institutions in the field of AI. ChatGPT is trained on vast amounts of text data and can understand and generate natural language. It can be used for a wide range of applications, including chatbots, language translation, and content generation.

How can AI be used?

AI has a wide range of potential applications in various fields. Here are some examples:

Healthcare: AI can be used to develop diagnostic tools that can identify diseases at an early stage. It can also be used to analyze medical images and identify patterns that may indicate the presence of a disease.

Finance: AI can be used to analyze financial data and identify trends and patterns that can be used to make investment decisions.

Transportation: AI can be used to develop autonomous vehicles that can operate safely on roads and highways.

Education: AI can be used to develop personalized learning tools that can adapt to the individual needs of each student.

Manufacturing: AI can be used to optimize manufacturing processes and improve efficiency.

Marketing: AI can be used in marketing in a variety of ways, ranging from improving customer experience to optimizing advertising campaigns to content creation.

The Pros and Cons of AI


Improved Efficiency: AI can automate tasks that would normally require human intervention, which can lead to improved efficiency and productivity.

Improved Accuracy: AI algorithms can analyze vast amounts of data and identify patterns that may be difficult for humans to detect.

Time Savings: AI significantly reduces the amount of time organizations need to generate relevant and sufficient content.

Cost Savings: By automating tasks, companies can reduce their labor costs and save money.


Lack of Transparency: Some AI algorithms can be difficult to understand, which can make it difficult to determine how decisions are being made.

Job Displacement: As AI becomes more prevalent, some jobs may be replaced by machines, which could lead to unemployment.

Bias: AI algorithms can be biased based on the data they are trained on, which can lead to unfair or discriminatory decisions.

"Artificial Trust": Users are more likely to overly trust AI and therefore are less likely to review the AI-generated content for errors.

What Questions Should Leaders Be Asking About AI?

As AI continues to evolve and become more prevalent, leaders in various fields should be asking critical questions to ensure that this technology is being used ethically and responsibly. Here are some questions that leaders should be asking:

  1. How can AI be used to improve our organization's efficiency and productivity?

  2. What ethical considerations should we take into account when implementing AI in our organization?

  3. What new policies and procedures should we write to guide the use and practice of AI in our organization?

  4. Who is using AI in our organization and is their use in alignment with our policies?

  5. How can we ensure that our AI algorithms are transparent and accountable?

  6. How can we prevent bias in our AI algorithms and ensure that they are fair and unbiased?

  7. How can we protect the privacy and security of our customers' or clients' data when using AI?

AI is a powerful technology that has the potential to transform the way we live and work. ChatGPT is an example of AI in action, and it can be used for a wide range of applications. However, leaders should be aware of the potential risks and ethical considerations associated with AI. By asking critical questions and considering these risks and ethical considerations, leaders can ensure that AI is being used in a responsible and beneficial manner. As AI continues to develop and evolve, it is important for leaders to stay informed and engaged in the conversation surrounding this powerful technology.

To learn how AI can help you build a strong and unique personal brand that sets you apart from the competition, attend our "AI-Powered Personal Branding" workshop. Click the link to register.


Dr. Wanita Mercer, Ph.D. is the founder and CEO of Lead My Heart, an executive coaching and consulting company specializing in equipping executives and executive teams to live and lead with purpose, passion, and power. She has a Ph.D. in Education with an emphasis in organizational leadership, and she is certified in life coaching, executive coaching, change management, project management, executive management, and corporate crisis management. She has over 15 years of experience as an international educator, motivational speaker, author, and civic leader. She lives in San Antonio, Texas.


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