As a follower, dealing with a toxic leader can be a daunting challenge. These leaders may exhibit behaviors and consistently say offensive and hurtful things that are destructive to the work environment and damaging to their team's morale and productivity. While it might be tempting to react impulsively to such behavior, maintaining grace and professionalism in response can prove more effective in the long run. By using tactful, yet direct language, you can communicate your boundaries and expectations without escalating the situation. In this blog, we provide ten examples of how you might respond to certain situations involving a toxic leader.
1. Toxic Leader says: "You're not paid to think." Graceful Response: "I believe my insights could bring value to this situation. May I share my thoughts?"
2. Toxic Leader says: "That's not how we do things here." Graceful Response: "I understand that we have established protocols. As such, could we consider exploring this new approach for potential benefits?"
3. Toxic Leader says: "Don't bring me problems, bring me solutions." Graceful Response: "I appreciate your emphasis on problem-solving. To effectively do that, I think it's important that we openly discuss the challenges first."
4. Toxic Leader says: "You should feel lucky to have this job." Graceful Response: "I do value my role here. I also believe that open communication and mutual appreciation of our contributions can help us all feel a sense of belonging."
5. Toxic Leader says: "I don't have time to talk." Graceful Response: "I understand you're busy. Let's schedule a suitable time when we can discuss this matter."
Colossians 4:6 (NIV), "Let your conversation be always full of grace, seasoned with salt, so that you may know how to answer everyone."
6. Toxic Leader says: "Because I said so." Graceful Response: "I respect your decision. Could you help me understand your thought process so I can align my actions and objectives better?"
7. Toxic Leader says: "This doesn't require discussion." Graceful Response: "I respect your decision-making authority. As such, I believe that discussing the decision with the team could provide valuable perspectives for the execution."
8. Toxic Leader says: "Failure is not an option." Graceful Response: "I agree that we aim for success, and I believe viewing failures as learning opportunities can be beneficial for our growth."
9. Toxic Leader says: "You're not here to have fun." Graceful Response: "Yes, our main goal is productivity. And data also indicates that a positive, enjoyable work environment can boost morale, enhance team camaraderie, and increase efficiency."
10. Toxic Leader says: "This is your last chance." Graceful Response: "I appreciate the feedback and understand the gravity of the situation. Let's discuss how I can improve and meet expectations moving forward."
Here's a bonus example that, unfortunately, I have overheard leaders saying often:
Toxic Leader says: "You are useless (or some other derogatory and disrespectful statement)." Graceful Response: "While I'm open to receiving feedback that can help me grow professionally, I would prefer if we could discuss my performance in a constructive and respectful manner."
Dealing with toxic leaders requires patience, tact, and resilience. Using graceful, direct language can help you maintain your professionalism and personal dignity while working to improve your work environment. Remember, your voice matters, and using it effectively can make a difference. Regardless of your position in an organization, you can contribute to a healthier, more collaborative work culture.
It is also important that you do not pressure yourself or others to respond immediately to toxic leaders. Taking a moment to pause, collect yourself, and respond when you have regained composure is crucial when dealing with toxic leaders or any challenging situation. Reacting impulsively out of anger or resentment can indeed lead to unintended consequences and potentially harm your well-being and professional reputation. It's essential to prioritize self-care and emotional well-being, and if needed, seek support from trusted colleagues, mentors, or HR professionals to navigate such situations effectively.
To close, let's remember the wisdom found in Colossians 4:6 (NIV), "Let your conversation be always full of grace, seasoned with salt, so that you may know how to answer everyone." As followers in any organization, we should always strive to balance grace and assertiveness, ensuring our words foster respect, understanding, and growth. No matter the challenges we face, we must remember that our speech, encompassing tone, diction, and body language, can be a powerful tool to influence positive change in even the most difficult situations.
Tip: Practice these responses and keep them close to you. Print them out and have them in your meeting notebook or as a note file on your device so that you can reference them easily.
Dr. Wanita Mercer, Ph.D. is the founder and CEO of Lead My Heart, an executive coaching and consulting company specializing in equipping executives and executive teams to live and lead with purpose, passion, and power. She has a Ph.D. in Education with an emphasis in organizational leadership, and she is a certified life coach, change management specialist, project management specialist, and management executive. She has over 15 years of experience as an international educator, motivational speaker, author, and civic leader. She lives in San Antonio, Texas.